Terms of Service

PLEASE READ THE FOLLOWING TERMS OF SERVICE AGREEMENT CAREFULLY. BY ACCESSING OR USING OUR SITES AND OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THE TERMS.

1. Reservations. Reservations are secured with a 50% deposit on a first-come, first-served basis. The remaining balance will be due on the day of the Public Tour.

1. No Refunds. All ticket sales are final, and tickets are non-refundable. No-shows will be charged the outstanding balance on the ticket.

1. Ticket Transfers & Rescheduling. Tickets may be transferred or rescheduled up to 72 hours before the tour.
   • To Transfer a Ticket: Email cheers@mhwinetrolley.com with your order confirmation number, tour date, name of the passenger being replaced, and the name, email, and mobile number of the new passenger. Any remaining ticket balance will be collected before finalizing the transfer.
   • To Reschedule a Ticket: Email cheers@mhwinetrolley.com with your order confirmation number, original tour date, desired new tour date (check availability on mhwinetrolley.com), and the names of passengers on your booking. Any remaining ticket balance will be collected before finalizing the reschedule. A tour can be rescheduled once.

1. Policy Exceptions. Policy and ticket transfer / rescheduling exceptions are at the discretion of El Toro Tours LLC.

1. Waiver Requirement. Only those registered as passengers and who have signed a Waiver & Release of Liability are allowed transportation in the Trolley.

1. Age Requirements.

• Wine-Tasting Tours: Guests must be 21 years and older and must be prepared to present a valid driver’s license or government-issued ID on the day of the tour.
• Seasonal & Themed Tours: These tours may be open to all ages and age limits are always specified as part of the tour description. Guests under 18 must be accompanied by an adult and must be able to sit independently or carried by an adult in a front-worn infant carrier.

1. Refusal of Service During the Tour. El Toro Tours LLC representatives and each winery reserve the right to refuse boarding or service to any passenger for any type of misconduct, disruptive behavior, safety instruction violation, drug use, or intoxication on the Trolley, in a public place, or on private property while on any tour. If a passenger(s) is refused service in the middle of the event a taxi or ride-share service may be called to return the passenger(s) to the pick-up location at the passenger’s expense, which will be automatically charged to the ticket purchaser’s credit card on file.

1. No Outside Alcohol on Public Wine-Tasting Tours. Outside alcohol is prohibited on the trolley for public wine-tasting tours and at our partner wineries. Wine or alcoholic beverages purchased during the tour can be consumed on the trolley but not taken to a partner winery. Personal non-alcholic beverages are allowed in spill-proof containers.

1. Zero-Tolerance for Illegal Drugs. Guests may not possess, use, or be under the influence of illegal substances on the trolley or at partner wineries. Our staff reserves the right to deny boarding or remove anyone who appears visibly impaired in order to ensure a safe and enjoyable experience for all.
2. No Smoking or Vaping. Use of tobacco and marijuana are not permitted on the trolley. No smoking, vaping, or the use of electronic cigarettes of any kind are allowed in the Trolley for the safety and comfort of all guests.

1. Late Arrivals. Weekend Public Wine-Tasting Tours depart promptly from the meeting location on a pre-defined schedule. Weekend wine-tasting tours generally depart 25 minutes after the set meeting time. Guests who arrive late for wine-tasting tours are responsible for meeting up with the Trolley at their own expense and will not receive a refund or discount for the portion of the tour they missed. Guests who are late for a specialty tour with no stops will be considered a ‘no-show’ and will not receive a refund. Speciality or Themed tours (e.g., holiday lights tours) leave promptly at the start of the tour, guests are requested to arrive at least 10 minutes prior to check in.

1. We have the right to inspect all packages and containers. The Representative or Driver on the Trolley has the permission and right to inspect all packages accordingly to ensure policy compliance.

1. Leave glass containers, coolers, and balloons at home. Personal coolers, balloons, or decorations are not permitted on the Trolley for Public Tours. The use of personal glass beverage containers or glasses are prohibited for safety reasons.

1. Gratuities. The ticket price on a public tour does not include Driver or Tour Guide gratuity. Cash, Debit/Credit Payment and Venmo tips are welcome during and after the tour or event. 18% of the total cost of your ticket is the recommended gratuity.

1. Trolley Safety Instructions. Failure to follow the below safety instructions may result in the immediate termination of a guest’s tour experience.

• All guests must enter and exit the Trolley from the curbside stairs only when told by the driver that it is safe to do so and only when the Trolley is fully stopped.
• No guest will stand on the benches at any time.
• No guest will stand next to open interior windows or next to the driver when the vehicle is in motion.
• No guest will stand on the steps when the vehicle is in motion.
• No guest will stand or move in an unsafe manner when the vehicle is in motion.
• All guests must keep their head, arms, and legs safely within the Trolley at all times, including when the vehicle is stopped and in motion.
• Absolutely nothing is to be thrown from the Trolley while in motion or when stopped.
• No strollers or car seats are permitted on the Trolley.
• For the safety of everyone on the Trolley and on the road, the Trolley will not stop to retrieve items (e.g., hats, mobile phones) that may accidentally fall out while in motion.

1. Alcohol Service May be Terminated. We reserve the right to terminate any person’s alcohol service at a restaurant or winery without warning.

1. Clean-Up Fees. It is the responsibility of the guests to clean up after themselves. Guests must not throw garbage of any kind, including food, gum, cups, bottles, corks, bottle caps, or wrappers on the floor of the Trolley or out any windows. Excessive trash left by a guest or party may result in a $50 clean-up fee charged directly to the ticket purchaser’s credit card on file.

1. Spill, Vomit, or Damage Fees. Any unusual spill, soiling, or damage to the Trolley caused by a passenger will result in a minimum $300 clean-up fee. The cost for any repairs required due to damage made by a passenger will be paid by the ticket purchaser. Any vomit will result in a $500 clean-up fee. These costs or fees will be charged directly to the ticket purchaser’s credit card on file.

1. No Personal Music. Passengers may not play music on their personal devices or in any way disturb the other passengers on the Public Tour. Song requests can be made with the Tour Guide.
2. Accessibility. We welcome all guests and are committed to making our tours as accessible as possible. Our

open-air vintage cable car, the Morgan Hill Wine Trolley, is not wheelchair accessible due to its historic design. Our El Toro Trolley is an ADA-accessible vehicle that may be available for private tours and special events.

We strive to accommodate guests with a range of accessibility needs, including mobility, vision, hearing, and other disabilities. Guests are encouraged to contact us in advance so we can review available options—such as accessible vehicles, seating, or communication assistance—and determine how best to support their experience.

1. No Pets. For the health and safety of all guests, El Toro Tours LLC maintains a strict No Pets policy. In accordance with the Americans with Disabilities Act (ADA), only trained service animals that perform specific tasks for individuals with disabilities are permitted. If you plan to bring a service animal, we kindly request that you notify us in advance to help us accommodate your needs and inform participating wineries. Emotional support animals, comfort animals, or pets are not permitted.

1. Tour Cancellation. El Toro Tours LLC reserves the right to cancel a tour or private event based on circumstances deemed necessary by management. If El Toro Tours LLC must cancel a tour before the start of the tour, paid reservations will receive a full refund of all monies paid.

1. Weather & Unforeseen Issues. Tours operate “Rain or Shine” year-round, protecting guests from rain with roll-down canvas and plastic window siding as needed. However, in the case of severe weather or unforeseen mechanical problems, we may have to cancel the tour or substitute the trolley for a different vehicle.

1. Tour Changes May Be Needed. El Toro Tours LLC reserves the right to make any change necessary to the route and the food options scheduled for the Tour. Note that scheduled pick-up and drop-off times may vary unavoidably depending on road conditions or traffic.

1. We Maintain High Standards for Cleanliness. El Toro Tours LLC takes cleanliness precautions for Public Tours and Private Events. Vehicles are disinfected before each outing. If a guest is feeling ill or has been exposed to COVID-19 or another illness, the guest will be able to reschedule or transfer their ticket to someone else per our Ticket Transfers & Rescheduling policy stated above, however, no refund will be issued.

1. Lost, Damaged or Stolen Goods. El Toro Tours LLC is not responsible for any items that are left, stolen, lost, or damaged on the Trolley during and after the conclusion of the Public Tour or Private Event.

1. Use of Gift Certificates. Gift certificates expire by the date (if any) on the issued gift certificate.

1. Photo Usage. By purchasing a ticket and participating in the Public Tour or Private Event, guests grant the El Toro Tours LLC permission to use their likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other financial consideration.

1. Liability All guests shall defend, indemnify, and hold harmless the El Toro Tours LLC from and against any and all liability, loss, expense (including, without limitation, all costs, and attorneys’ fees), or claims for injury arising out of or in any way connected with the Tour/Shuttle, including claims for loss or damage to any property, or for death or injury to any person or persons.

1. SMS Terms of Service. By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from El Toro Tours dba Morgan Hill Wine Trolley. This includes SMS messages for answering customer service questions, booking ticekts, event planning, and other customer service-related notifications. Message frequency varies. Message and data rates may apply. See privacy policy on our website. Message HELP for help. Reply STOP to any message to opt out.
2. Privacy Notes. El Toro Tours LLC is committed to maintaining your trust, and we want you to understand when and with whom your information may be shared as detailed in our privacy policy. Your image while on a Public Tour or at Private Event, may be shared with social media, advertising networks, corporate affiliates, approved vendors, and partner wineries. Your contact information will be shared with wineries you visit on your tour and added to our list for newsletter subscriptions to provide you with information about events, services and products that might interest you. If you would like to opt-out, contact El Toro Tours LLC directly: cheers@mhwinetrolley.com.

(Revised 08/27/2025)